Shipping policy

Shipping Policy

Thank you for shopping at VeraStep Footwear. We are committed to delivering your premium footwear safely and efficiently.

1. Order Processing Time
   All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2.  Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We currently ship to Europe, Mexico, and Chile.

| Region | Estimated Delivery Time | Shipping Cost |
| ---- | ---- | ---- |
| Europe | 10 - 30 Business Days | Free / Calculated at Checkout |
| Mexico | 10 - 30 Business Days | Calculated at Checkout |
| Chile | 10 - 30 Business Days | Calculated at Checkout |

Note: The above delivery times are estimates only and are not guaranteed. Delivery delays may occur due to factors beyond our control, including but not limited to customs clearance and inspection, border control holds, severe weather conditions, natural disasters, logistics network congestion, carrier service disruptions, and other unforeseeable force majeure events.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes
VeraStep Footwear is not responsible for any customs duties, import taxes, brokerage fees, or other charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
If a parcel is detained, seized, or destroyed by destination customs authorities, we are not liable for the resulting delay, loss, or additional costs. While a shipment is under customs detention or inspection, we are unable to resend the order or issue an immediate refund. We will assist with tracking inquiries and will evaluate resolution options only after we receive official confirmation from the shipping carrier that the parcel is permanently lost or destroyed.

5. Damages
If you receive your order damaged, please contact our support team immediately. Please save all packaging materials and damaged goods before filing a claim.

6. Force Majeure & Dispute Notice
We shall not be held liable for any delay, failure to deliver, or loss of parcel caused by force majeure events, which include but are not limited to: customs inspection and detention, extreme weather and natural disasters, wars, strikes, carrier operational disruptions, government restrictions, and any other events without manual intervention.
In the event of a force majeure situation, we will work with the shipping carrier to track the status of your parcel and keep you updated. Refunds or reshipments will only be processed after official verification of permanent loss by the logistics provider.

Important: Before opening any PayPal dispute, chargeback, or payment complaint, please contact our customer support first via website message or email. We will actively work with you to find a reasonable solution. Opening a dispute without prior communication will be processed in accordance with this shipping policy.